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Please call 615-262-3312 or email us, we are available 24 hours per day 7 days a week.

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Phillips-Robinson Funeral Home

Nashville Chapel
2707 Gallatin Rd.,
Nashville, TN 37216
Phone: 615-262-3312

Map & Directions

Old Hickory Chapel
1700 Hadley Ave.
Old Hickory, TN 37138
Phone: 615-262-3312

Map & Directions

What to Do when Death Occurs

When a death occurs in your family, you will be faced with important tasks and decision-making during a very difficult time. You may not know what to do or when to begin making arrangements. Bearing the responsibility can be overwhelming. Remember that you are not alone. Phillips Robinson Funeral Home is available 24 hours a day, 365 days a year to assist you with the details and offer our guidance. We have compiled the following list to help guide you through the steps you will need to take when a death has occurred. Your funeral director will help coordinate all of the details when you meet for an arrangement conference.

  1. After a death has occurred, notify Phillips Robinson Funeral Home by calling 615-262-3312. The following are some questions that we may ask when you call:
    • What is the full name of the deceased?
    • What is the location of the deceased (Hospital, Nursing Facility or Residence)?
    • What is your name, address and telephone number?
    • What is the name, address and phone number of the next-of-kin?
    • Is there a pre-arranged funeral plan? (If yes, what is the plan name or number?)

    We will then set an appointment time for you to come to the funeral home to complete the details of the funeral arrangement. We will ask you to bring in some items and information that will be necessary to complete the arrangement. These items will include:

    • Clothing for the deceased
    • Social security number of the deceased
    • The deceased's birth date and city and state of birth
    • The deceased's parents names, including mother's maiden name
    • Information about the deceased's education
    • Marital status of the deceased
    • Veteran's discharge papers or Claim Number
    • A recent photograph of the deceased
    • Pre-arrangement paperwork (if applicable)
    • Cemetery lot information (if applicable)
  2. Contact your clergy. Decide on a time and place for the funeral or memorial service (the services may be held at the funeral home)
  3. The funeral home will assist you in determining the number of copies of the death certificates that you will need and will order them for you
  4. Make a list of family, friends and business colleagues, and notify each by phone. You may wish to use a "branching" system: make a few phone calls to other relatives or friends and ask each of them to make a phone call or two to specific people
  5. Decide on an appropriate charity to which gifts may be made (church, hospice, library, organization, school)
  6. Gather obituary information, including a photo, age, place of birth, cause of death, occupation, college degrees, memberships held, military service, outstanding work and a list of survivors in the immediate family. Include the time and place of the funeral services. The funeral home will usually write the obituary and submit it to the newspaper(s)
  7. Arrange for family members and/or close friends to take turns answering the door or phone. Keeping a careful record of visitors and flower deliveries will make it easier to thank people later on
  8. If Social Security checks are deposited automatically, notify the bank of the death
  9. Coordinate the food supply in your home for the next several days
  10. Delegate special needs of the household, such as cleaning, food preparation, etc., to friends and family who offer their help
  11. Arrange for child care, if necessary
  12. Arrange hospitality for visiting relatives and friends
  13. Select pallbearers and notify the funeral home. (People with heart or back difficulties may be named honorary pallbearers)
  14. Plan for the disposition of flowers after the funeral (to a church, hospital or rest home)
  15. Prepare a list of distant friends and relatives to be notified by letter and/or printed notice
  16. Prepare a list of people to receive acknowledgments of flowers, calls, etc. Send appropriate acknowledgments, which may be a written note, printed acknowledgments, or both. Include "thank yous" to those who have given their time, as well
  17. Notify insurance companies of the death
  18. Locate the will and notify the lawyer and executor
  19. Carefully check all life and casualty insurance and death benefits, including Social Security, credit union, trade union, fraternal, and military. Check on possible income for survivors from these sources
  20. Check promptly on all debts and installment payments, including credit cards. Some may carry insurance clauses that will cancel them. If there is to be a delay in meeting payments, consult with creditors and ask for more time before the payments are due
  21. If the deceased was living alone, notify the utility companies and landlord and tell the post office where to send the mail
  22. Your Funeral Director will prepare the necessary Social Security forms.

Our Staff

Once you request the services of Phillips-Robinson Funeral Home, we will immediately put our experienced funeral professionals to work for you. A single, dedicated individual will stay in contact with you every step of the way and guide you through the decision-making process. He or she will carefully explain your options, make recommendations at your request, take care of all the small details, and ensure that you and your family’s personal touch is always present.

gale-robinson.jpgGale Robinson

President and Owner

Gale Robinson is native of Nashville and a 1974 graduate of Goodpasture Christian School. Gale received his Bachelors Degree from the University of Tennessee (Knoxville) in 1980. He received his Law Degree from the Nashville School of Law in 1984. Gale is a 3rd generation funeral director and in 2009 became sole owner of Phillips-Robinson. Gale also oversees and operates our onsite crematory. Gale and his wife, Nancy Oakley, have been married for 35 years and have four children.

Gale is a member of the Nashville Bar Association, Tennessee Bar Association, Tennessee General Sessions Judges Conference, American Judges Association, Nashville Chamber of Commerce, Madison-Rivergate Chamber of Commerce and the Old Hickory Chamber of Commerce. He is the proud recipient of the Good Guys Award by Nashville Women’s Political Caucus. He was awarded the Judge Jane Wheatcraft award from the Tennessee Task Force against Domestic Violence and was the Local Government Official of the Year from the Nashville Coalition against Domestic Violence.

Gale is a member Jere Baxtor-Edgefield Lodge #254, a 32nd Degree Scottish and York Right Mason, and a proud Al Menah Shriner. He has served as the captain of the Motor Corp., Potentate (CEO). He is an Emeritus Representative to Shriners International and presently serves on the Grievances and Appeals Committee.

Gale has served his community as a General Sessions Judge for 23 years and has participated in the family funeral home for over 20 years. Gale and Nancy are members of Jackson Park Church of Christ and he is an avid Harley-Davidson motorcyclist.

rachel-knott.jpgRachel Knott

Vice President and General Manager
Funeral Director, Embalmer


A native of Nashville, Rachel has been with Phillips-Robinson Funeral Home since 2003.  She graduated from David Lipscomb High School 1994. Rachel received a Bachelor of Science degree in Biology from David Lipscomb University and an Associate’s degree in Mortuary Science from John A. Gupton College.  Rachel is very proud of her family. Both of her parents are teachers, teaching in the Metro School System. Her brother is a Chief in the U.S. Navy and is married to Rachel’s best friend, Abby. Rachel’s nephew is the smartest, nicest ten year old anyone could meet and she never spoils him.  Rachel serves on the board of directors for the Old Hickory Chamber of Commerce and is an active member of the Donelson-Hermitage YMCA.  Rachel is an avid animal lover and supports the Nashville Humane Association. She resides in Hermitage with her goofy dog, Benson.

matthew-terry.jpgMatthew Terry

Manager of Hadley Chapel
Funeral Director/ Embalmer


In 2004 Matt Terry graduated with a Bachelor of Fine Arts Degree from East TN State University in his native Johnson City, TN. In 2005, on a whim and realizing that he no longer wanted to work in his chosen field, he moved to Nashville to attend John A. Gupton College of Mortuary Science.

Upon graduation he joined with Phillips-Robinson Funeral Home and began working under the mentorship of both Charlie Worrell and Gale Robinson, becoming a licensed funeral director the following year.

Since becoming a funeral director Matt has been privileged to get to know and serve the families of East Nashville and Old Hickory. He has been honored and humbled to be welcomed into their families and to call them his own. Funeral service is a career that he had never envisioned, but now can’t see himself doing anything else.

In the last year Matt put down roots in East Nashville by buying his first home. He quickly realized that he now has no spare time because of all the work that goes into fixing it up. His dream is to one day finish the work, but deep down knows that it will never, ever, ever be done.

charles-worrell-sr.jpgCharles Worrell, Sr. PhD.

Funeral Director


Serving the East Nashville community since 1972, Charlie has been a licensed funeral director since 1968, and was the former manager of Finley Dorris & Charlton Funeral Home. Dr Worrell is an East High School graduate, earned a Ph.D. from St. Martin College & Seminary, is a member of American Association of Christian Counselors, Masonic Fraternity, Past Sovereign Grand Master of the World, Independent Order of Odd Fellows, Knights of Pythias; Hospitaller Order of St. John of Jerusalem, Presiding Bishop of The Province of The Holy Spirit, Anglican Rite, president of Emmanuel Bible College Emeritus in Nashville; Pastor of Faith Methodist Episcopal Church in Nashville since 1970, President of the Southern institute of Theology, Naples, Italy-Southeastern Extension Division and Executive Vice-President of The Florida Bible Institute and Seminary.

trey-knight.jpgTrey Knight

Funeral Director/ Embalmer


Born in Buffalo, New York, Trey has over 28 years experience in funeral service. As 1990 graduate of Simmons Institute of Funeral Service in Syracuse, NY, he holds a Funeral Directors and Embalmers license in both New York and Tennessee. Trey became a certified Crematory Operator in 2004 and in 2013 he also became a licensed Pre-Need Consultant for the funeral home. Trey is a member of the Tennessee Funeral Directors Association, Jere Baxter Edgefield Masonic Lodge #254, Sigma Pi Sigma, Cremation Association of North America and also organizes the funeral homes annual Toys For Tots program. He and his two children; Joshua and Kayla reside in Rutherford County.

adam-rodgers.jpgAdam Rodgers

Funeral Director/ Embalmer


A graduate of Northwest Mortuary School in Southaven, Mississippi with an Associate's Degree of Applied Sciences, Adam has over 20 years of experience in funeral service. Originally from West, Tennessee, Adam has lived in the Madison/Inglewood area for 11 years and joined Phillips-Robinson Funeral Home in early 2010.

cathy-mason.jpgCathy Mason

Office Assistant

Cathy has been with Phillips-Robinson for over 14 years. She enjoys working in funeral service and oversees special projects such as our Annual Tree of Memories program every December. She is a native of Rutherford County and enjoys singing Gospel music.

donna-fister.jpgDonna Fister


Donna is a C.P.A. and graduated from Murray State University with a degree in Accounting. She has been with Phillips-Robinson Funeral home for 2 years. Her family has resided in the Nashville area for the past 30 years.

katherine-robinson-sloan.jpgKatherine Robinson Sloan

Administrative Assistant


A graduate of MTSU with a BS Degree in Mass Communication, Katherine is our Business Administrative and Secretary/Treasurer. She oversees accounts payable and receivable, advertising, media content and insurance claims. Born and raised in Nashville, Katherine graduated High School from Goodpasture Christian School. She followed a young dream of being a photographer for several years and truly feels she made the best move four years ago…Working with her family here at the funeral home.  She is grateful to help the Funeral Directors and serving the families through an undeniably dark time. Katherine is married to her high school sweetheart, Lyell. Together they have two children and reside in Old Hickory. She still loves to dabble in photography which now just consists of hundreds of images of her own children.

rich-dressler.jpgRich Dressler

Funeral Assistant

Rich is a native of Illinois where he graduated from Midstate College in Peoria in 1967. He moved to Nashville in 1989 and has worked for Phillips-Robinson since November 2002. Rich and his wife, Georgia live in Mt. Juliet.

 Not Pictured: Visitation Staff
Gale Robinson, Jr., Joyce Searcy, Ken McWhorter and Andy Sullivan

Welcome to the Phillips Robinson Funeral Home Mobile Website.

We have created this site to help you access information while on your mobile device.

Please call 615-262-3312 or email us, we are available 24 hours per day 7 days a week.

Thank you